This On Demand was originally recorded on 30 May 2024.

For many years, law firms and legal practices have looked to increase revenue from their existing clients, yet for a variety of reasons these initiatives have not always succeeded. In this 1-hour webinar, Ben Paul will provide some practical insights on how to grow your revenue from your existing client base.

In this session, Ben will cover:

• Why clients don’t come back and why cross-selling initiatives fail in law firms.
• How to go beyond doing just good work.
• How to deliver an exceptional client experience.
• How to stay in touch with clients post-matter.
• How to develop value across your clients and contacts.

By the end of the session, you will be able to develop stronger relationships and have some clear tactics to grow the revenue within your existing clients.

Who Should Watch? 

Partners/principals/directors, senior associates and anyone responsible for bringing in more client work.

Learning Outcomes

• Obtain answers to key questions: why clients don’t come back and why cross-selling initiatives fail in law firms.
• Discover how to go beyond doing just good work.
• Learn how to deliver an exceptional client experience.
• Gain insights into how to stay in touch with clients post-matter.
• Determine how to develop value across your clients and contacts.

Presenter Details