This On Demand was recorded on 21 November 2024.

Litigation is inherently stressful. For clients, this stress may arise from various factors, including the issues at stake, the emotions involved, the potential for publicity or gossip, the lengthy process, and the associated costs. For lawyers, these challenges can complicate their role as they strive to do their best for the client, maintain their independence, and adhere to ethical responsibilities. Additionally, lawyers often face various challenging situations in court, which further adds to the complexity and demands of their profession.

Using real-life scenarios, our expert panel will address how to manage stressed clients, difficult clients, and challenging court and other situations.

Learning Outcomes

Learning Outcomes

• Gain a comprehensive understanding of the types of issues and underlying concerns that may arise for clients and develop insights on assisting them in managing these issues directly or through referrals to suitable experts.
• Develop techniques for supporting clients in distress and strategies for establishing and nurturing long-term client relationships.
• Acquire tips for self-care, including setting and maintaining appropriate client expectations, ensuring your own physical and psychological wellbeing, and terminating a retainer.
• Learn techniques to manage stressful and challenging court situations with various stakeholders, focusing on staying calm, maintaining professionalism, and navigating courtroom complexities effectively.

Who Should Watch?

All lawyers and legal executives, especially those representing clients involved in litigation or other stressful and/or long-term matters.

Presenters

Jim Farmer KC

Robert Lithgow KC

Joanna Prendergast, Psychiatrist and Author and Comedian

Samira Taghavi, Barrister and Practice Manager, Active Legal Solutions

Chair: Marie Dyhrberg KC